Over the past 30 years, I’ve traveled the world to almost 40 countries and have witnessed the airline industry evolve, from a passenger’s point of view, into an aging fleet suffering from employee morale, antiquated equipment and the master of creating new revenue streams from preexisting, passenger perks.
It’s these perks that passengers now pay extra for that are affecting employee morale and creating passenger pains that are effecting the airline travel industry in many forms, as pissed off passengers combined with employees with poor morale is like a ticking time-bomb, someone someday is going to explode with emotions and I hope it’s not on my flight.
Speaking of flights, my latest experience is what finally became the last straw that caused this post. It all started with my normal flight to the Virgin Islands, a flight I take six times a year, starting out be loading my own bags into the bed of my truck at 3:00 a.m., then heading down to the airport for my early morning flight. All went well as normal, until we were asked to deplane because of mechanical problems with the aircraft. I can live with that as who wants an unworthy airplane transporting them at 35,000 ft. altitude without a parachute?
